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	<title>nathanfish.com &#187; Twitter</title>
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	<description>ecommerce, saas, and small business</description>
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		<title>Transparency, Trust, Authenticity</title>
		<link>http://www.nathanfish.com/2009/05/06/transparency-trust-authenticity/</link>
		<comments>http://www.nathanfish.com/2009/05/06/transparency-trust-authenticity/#comments</comments>
		<pubDate>Wed, 06 May 2009 02:33:12 +0000</pubDate>
		<dc:creator>nathan</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Data Portability]]></category>
		<category><![CDATA[Product Management]]></category>
		<category><![CDATA[Authenticity]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://nathanfish.com/?p=39</guid>
		<description><![CDATA[Being transparent with your customers is important for success. It is simple but sometimes overlooked. Honesty, integrity, transparency. But at times transparency can be dangerous. It&#8217;s important that your customers trust your actions, and believe you are acting in their best interest. That can only be done by building trust through a history of transparency [...]]]></description>
			<content:encoded><![CDATA[<p><span class="drop">B</span>eing transparent with your customers is important for success. It is simple but sometimes overlooked. Honesty, integrity, transparency. But at times transparency can be dangerous. It&#8217;s important that your customers trust your actions, and believe you are acting in their best interest. That can only be done by building trust through a history of transparency and authenticity. The recent set of events in the OAuth community highlights this. </p>
<p>The community has shown its strength and value. Twitter&#8217;s management was a very active and valuable participant in that community. Their actions have increased my trust in their decision making and I will be more tolerant of future decisions they may make when I don&#8217;t agree with them. </p>
<p>A security issue was discovered. The issues was brought to the attention of the OAuth folks. They quickly discussed the issue with key customers (Google, Twitter, Yahoo, Plaxo, others). They worked as community to come up with a short term solution. They short term solution was distributed to broader customer group. The solution was implemented. A major risk was adverted. </p>
<p>The official post is here http://blog.oauth.net/2009/04/22/acknowledgement-of-the-oauth-security-issue/. </p>
<p>I am more confident in the OAuth community and its ability to provide a very important solution to the API ecosystem. I also have to give a major amount of credit to the Twitter team for their actions, they took a lot of heat at a time when they are being scrutinized by everyone. </p>
<p>Negative press here http://www.techcrunch.com/2009/04/22/twitter-oauth-temporarily-disabled-leaves-developers-hanging/</p>
<p>Twitter&#8217;s post issue post on the problem and why they handled it the way they did http://blog.twitter.com/2009/04/whats-deal-with-oauth.html</p>
<p>The OAuth more the OpenID is critical to the growth and opportunities API&#8217;s provide online. The success of OAuth and its adoption are critical to data portability. Hopefully the events will increase the development communities confidence and accelerate its adoption. </p>
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